• Elderkiln Ceramics currently ships within Canada only.

• Orders can be shipped to all Canadian provinces and territories.

• International shipping is not currently available.

• If shipping options expand in the future, updates will be posted on this page.

• Shipping costs are calculated at checkout based on the shipping option selected and the number of items in your order.

• All shipped orders include tracking. Shipping rates are designed to help cover postage, packaging materials, and the safe transport of handmade ceramics.

• Planning to purchase more than three pieces?

• If your order includes four or more mugs, bowls, or other ceramic items, please contact Elderkiln Ceramics before placing your order.

• A personalized shipping quote can be provided based on the size, weight, and destination of your order to help ensure the most accurate shipping rate possible.

• All shipped orders include tracking to help monitor your package during transit.

• Orders are shipped with insurance for added peace of mind and to help protect your purchase while it is in transit.

• If your order arrives damaged, please contact Elderkiln Ceramics within 24 hours of delivery using the contact form on this website.

Please include:

1. Photos of the damaged item
   Photos of the packaging materials
   Photos of the shipping box

2. Please retain all packaging materials and shipping boxes until the matter has been resolved.

• Local pickup is available by appointment.

• Orders may be collected at:

Kim's #1 Shell Gas Station
Hwy 16 & Range Road 32
Duffield, Alberta

• Pickup details will be confirmed by email after your order has been placed.

• Please bring your order confirmation and valid photo ID when collecting your order.

• Elderkiln Ceramics ships orders once per week, typically on Mondays.

• This schedule helps ensure orders are carefully packed and helps reduce delays caused by weekend transit schedules.

• Orders placed throughout the week will be prepared and included in the next scheduled shipment whenever possible.

• Please note that shipping schedules may be adjusted during statutory holidays or when carrier services are unavailable. Any significant delays will be communicated whenever possible.

• Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

• Every order is carefully packaged using protective materials to help ensure safe delivery.

• As handmade ceramics are naturally fragile, additional packaging may be used to help protect your order during transit.

• Each shipment is documented prior to shipping for quality and shipping records.

• Delivery times vary depending on destination, weather conditions, carrier operations, and seasonal shipping volumes.

• Estimated delivery dates provided by shipping carriers are not guaranteed.

• Once an order has been handed over to the shipping carrier, delivery times are outside the control of Elderkiln Ceramics.

• If your shipment appears delayed or cannot be located, please contact Elderkiln Ceramics and every reasonable effort will be made to assist with tracking and carrier inquiries.